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Hi, 
In October I was in Southern Alberta close to the US border but not over the border yet, I looked at my phone at one point and noticed a roaming R. I turned airplane mode on immediately and kept it on while close to the border and while I was actually over the  border. I got a charge for $10.00 for 1.51mb data usage on the October bill, can it be reversed? 
Thank you

Hi ​@KSJS, we’ve checked the charge you mentioned and as it is accidental roaming we have added a credit to your account, you can check it out in your self serve. 

To avoid future charges please make sure the data roaming is turned off in your phone settings and you are manually connecting to the Koodo network.

For more information on how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

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