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I joined Koodo on a $39 per line plan, with two lines totaling $78.14 monthly. In May 2024, Koodo notified me that this plan was no longer valid, increasing my monthly bill to $88.14 ($44 per line plan). Then in July 2024, I noticed an unexplained $3 addition for a 3G service on one line—something I have never used, as I have an iPhone 13 Pro. Koodo confirmed this was an error on their part and promised a refund. However, not only the charges were not adjusted for previous months, but even in my most recent bill it is increased further to $49.72 per line without prior notice or explanation!! It means, now instead of paying $3 less, I need to pay $6 more. This recurring, unnotified increase is causing significant frustration, and I am seeking a resolution for these unauthorized charges and a clear explanation of Koodo’s billing practices.

Hi @Farshadrz 

We have reviewed the account and we see there was a plan increase announced on the August bill. The notification was posted on the last page of your PDF bill.

For the plan, we recommend checking in self serve if there are better options available for you. Some plans are eligible for autopay discount.

The previous change in May was because the recurring credit expired.

A refund for the 3G price increase has been posted on your recent bill.

We have sent you a PM with more details.


I was being charged $39 per month (before taxes) for 10GB.  This month my plan went up by $5 per month.  Why wasn’t I notified?


I was being charged $39 per month (before taxes) for 10GB.  This month my plan went up by $5 per month.  Why wasn’t I notified?

If you login to your self serve and download your previous detailed PDF ebill prior to the price increase you will see the notification on the last page in the fine print.


Same thing happened to me.  Silly me, I didn’t read to page SIX of my latest bill to see notification of the $5.00/month increase to my $45/month 50G plan. Now it is $5.00 more and I had no idea this was going to happen. As usual Canadian cell phone users pay higher fees than everyone else.

Also VERY annoying is the fact that because of the higher fee I wanted to go to plan with LESS GB/month at a lower price since I don’t use anywhere near 50GB.  NOTHING is available. Only plans with more GB for more $$.

However, if I’m not signed in Koodo offers a plan with 10GB/month for $34 with autopay/$39 without. This is only for new customers. Longtime customers need not apply.

Why are there NO cheap options anymore? I’m ready to move to another provider.


Yes it says in the details that it is for new customers only.

If you do want to switch providers I highly recommend waiting until Black Friday which is not that far off.

 

 


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