Could you recheck if your lines were put on seasonal hold or cancelled? Normally, unless you requested to pay off the Tab, you shouldn’t have to pay the full Tab amount.

I am trying to go through the verifcation it said I am verified I do not know what to do from there

The lines are on seasonal hold when the CC lady said it would be 30 per line for seasonsl hold I asked her we have been koodo customers for 20 years could it be 15 like last year she said she would spesk tp superviser she then came back told me it would be 15 and we can continue to pasy out tab which was 16 per line

never were told we would have to pay the whle think at once we are pensioners

We never requested to pay off entire tab

Let .e flag a rep for you.

Hi there @David Mac 

We can see that you already spoke with our agents over the phone in regards to the situation and your request was addressed.  Keep in mind that it can take 3-5 business days for the account to update.