I was little confused, which plan are you on? and when did you receive a callback from a rep? have you got the latest bill yet?

I was called by a rep last month, I don’t know what plan I was placed on 

Do you have access to your self-serve? can you log into it and download the latest bill there? Check the page 3 of it. You should be able to see the detail

There was a glitch 1,2 month ago. However, I believe they  were already fixed. If you had other fee, it might be something else. 

I was asked to pay $300 over what? It too much for me to pay for a month.

You should be able to find out the reasons for that if you look into the bill. https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills?

That is what am explaining to you. I don’t know what happened to my internet connection, I was made to buy internet data everyday… why would you make me pay for such error. There ahou Be a reasonable discount base on that

This is customer forum. I am a customer like you are and don't have access to your account. Koodo is moving to be a self-serve brand so customers have to find out first themselves in self-serve

Oh am really sorry.. I thought I was talking to a customer service agent. Please accept my apologies. I really appreciate your concern