Set up the pre-authorized payment for $5 reduction

Question

I had already set up the pre-authorized payment using a credit card, but my current bill doesn't reflect the $5 reduction.Can anyone tell me how to fix it?

Flo Koodo · Accepted Answer

Hi ​@chrisychWe have looked into it and we see the autopay method was set up after the bill date, this is why it wasn’t reflected on the bill.Starting with your next bill, you should see the discount.More about the autopay discount can be found herehttps://www.koodomobile.com/en/help/auto-pay-discount?srsltid=AfmBOorH6cdQv8bSYqtzN1LX2faGnGBLDcBNfv8EQ9qG5AJEYcKS4DR1

Dinh · Answer

When did you setup the preauthorized payment method and when is your billing date? As well, when you check your current plan in self serve, is there any indication that the discount was there?

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