Let me flag a rep to look into it.

In the future, as your phone was prone to US tower connection, please disable data roaming and automatic carrier selection when you traveling near US border. More information can be found here https://www.koodomobile.com/en/help/understanding-how-youll-be-charged-while-travelling?

Thanks for your response. As stated I was not travelling anywhere near the US border.  I was in Toronto, across the Lake.  When will my bill be credited the Roaming Charge?

Thanks

Hi  @KaliJah 

In order to access the details on our end, we’d need you to log out from your communtiy account and then log back in via self serve, as in the screenshot below and let us know once done.

Really?  I had to create an account just to make this post, as Koodo wouldn’t let me log in with my Self Serve .  What phone number can you be reached at for proper customer service instead of this slow method?

The easiest way is to log in with your credentials and have a rep look into your account.

Otherwise, you can schedule a callback through Koodo Assist and speak with a rep about the roaming charges. https://Koo.do/Chat