Let’s keep it to one post.

Darius already instructed you on how to prevent the roaming by changing y9our network settings from Automatic to Manual.  He also said…

  we would have to wait for the charges to load and the new invoice to be released.

Did you get your new invoice with the roaming charges?

Yes, that is what I keep saying. the instructions on how to prevent roaming charges DOESNT WORK.  and yes, the new invoice has been released. 

 I also see your post from 3 months ago where no roaming charges were found.  I dont see a follow up from you.  As a note, please make sure you confirm your charges are indeed from roaming by logging into your self serve and downloading and reading your detailed pdf ebill.

I also see a post from 1 month ago where accidental roaming was removed.  Note that the advice from Darius is correct.

Are you turning your newtwork settings from Automatic to Manual?  Do you ever go back to check that setting to see if it got reversed?  Did the setting get reversed?

Please post your reply to your original post here

https://community.koodomobile.com/billing%2Dpayments%2D66726/please%2Dremove%2Droaming%2Dcharges%2Dagain%2D7829520?postid=19998562#post19998562

Hi there ​@dfefdfdfd 

We verified the days with the fees and confirmed accidental. 

A credit was applied for the fees and will update within 3-5 minutes. 

Changing the settings from Automatic to Manual will keep you connected to a Canadian Carrier as the phone will not automatically search for the signal and get connected to a US network accidentally.