I was charged for roaming during my last bill cycle as I went canoeing on the St. Croix River bordering the state of Maine. I turned off my phone but turned it back on to check some information, I was charged instantly. Please remove my roaming charges.
Page 1 / 1
I’ll flag a rep to confirm and assist.
For future reference, the following article explains how to adjsut your phone settings that should prevent it from happening again:
Hi
In order to access the details on our end, we’d need you to log into your community account via self serve, as in the screenshot below and let us know once done.
Reply
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.