My bill that came out just now is literally double because of roaming? This seems to be happening to a lot of Koodo customers even though I have not crossed the border though work near and my data roaming is off and everything is good on my phone. Why is this still happening? I may have to switch carriers if this keeps on occurring with such a high bill and no deduction or any sort of help.
what can I do about this now?
thank you for reading
Hello
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We verified the day with the charge (September 6) and confirmed accidental roaming. A $14 credit was applied for the fee and will update within 3-5 minutes in the Self Serve account.
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