Hi. I live in Niagara Falls near the US border and was charged for roaming when my phone connected to a US cell tower while I was still in Canada on Sept 8th. I have since removed easy roam as an add on from my account to avoid this from continually happening. Please reverse these charges as data and minutes were not used.
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I will flag a rep to look into it.
The removal of easyroam wouldn't disable US roaming though. Please disable data roaming and automatic carrier selection in your phone. That would help.
Hello
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We verified the day with the charge and confirmed accidental roaming. A credit was applied for the fee and will update within 3-5 minutes in the Self Serve account.
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