Koodo: instead of having customers jump through hoops to ensure we don’t get alerts and charged for roaming in the US when we haven’t crossed the border, please fix the situation. Make it easy for your customers. We shouldn’t have to get caught in the loop of navigating your online rabbit hole for assistance. Instead, we should have confidence that this situation will be resolved.
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Hi there
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We verified the account and found no roaming charges on the released invoice or in the ongoing bill cycle, just yet. When the invoice is released, if you see a charge that you do not agree with, you can reach out here and we will gladly look into that for you.
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