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I travelled to Grand Forks BC on August 16, 2024. I was charged roaming charges for the US at $14. I did not go to the US. Please reverse my roaming charges.

Hi @Julie Gregory 

We see that you managed to get help over the phone in the meantime.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296