I cancelled immediately after I clicked the stream plus subscription because I misunderstood some information and wanted to cancel it. I didn't expect that I would be charged, as the cancellation was made immediately. But since the payment was in pending on my account, I wanted to make sure that the payment would be cancelled or refunded if I don't activate it.
I talked with two representatives separately and both told me that I won't be charged if I don't activate it. But the payment has been made and another representative today told me that Koodo will not refund it because I confirmed the subscription and used the service.
I haven’t activated any of the streaming services and haven’t used any of the services through the subscription, but Koodo is not able to refund it? Has anyone encountered the same issue? Now I feel I don't want to subscribe any more new services Koodo offers in the future.
