I set the subscription on September by calling with rep and there was a technical issue which wasn't able to connect with my account. I called three rep to cancel my subscription and payment, and to take refund but while waiting refund of first payment, I automatically paid for second one in October. I could get the refund via deduction last month but while waiting for second pay refund, I paid third one yesterday.

I don't know what is wrong with the service.

I literally don't wanna use the subscription which I can't even access.

Also, I'm curious why it takes so long to get refund.

Koodo owes me 42 dollars and all I'm doing is just paying and deducted.