Hello,
This post is for a MOD who can help me fix this. Yes, I understand the 75 cents is not a significant amount. Still I would like to understand why there would be a charge when I didn’t roam or anything.
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Hi there
I verified the charge and it seems like it was triggered by the rate plan change. For a brief moment after the change, you were charged for a slight data usage. It rarely happens, however, it is recommended to reboot the phone after a rate plan change.
I already made the adjustment for the charged data and it will update within 3-5 minutes in the Self Serve account.
I was also charged the $0.75 after a rate plan change. Is this where I get help or do I need look elsewhere?
Hi
We have looked into it and we have been able to remove the charge, since it was due to a glitch. As Darius suggested above, it’s recommended to reboot the phone after the plan change.
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