Hi ​@Mike from Canada 

We have looked into it and we have been able to remove the $10 since it was related to the previous phone that was returned.

We were unable to find a recurring credit in the account or on the service agreement.

Was this discount mentioned by the rep in store? 

Yes i was told this by the rep in the store, it was a loyalty discount i believe that was offered on my account

I am also unable to select a perk for my one phone 

​@Mike from Canada 

Unfortunately, we couldn’t find an offer for $5 monthly credit available when you renewed, this could have been store specific. 

We’d recommend checking with the store where the phone were purchased.

For the perk, please let us confirm the last two digits of the phone number in question and which perk you are trying to add.

phone number ends with 17 add roll over data please

Thank you!

We’ve tried to add the perk from our end but we were unable to. We have submitted a request for the perk to be added by the dedicated team in the backend. This will take up to 3 business days.

We apologize for the inconvenience created!