Hi ​@aton, we’re sorry to hear about your card! You can remove it from your pre-authorized payments in your Self Serve, here is a guide https://www.koodomobile.com/en/help/setting-pre-authorized-payments

If you need to, you can make another manual payment in the meantime, either in your online account with a different card or via other means, like online banking. Here are other payment methods you can use https://www.koodomobile.com/en/help/how-pay-your-bill

Hi Georgia, thank you for your prompt reply and advice!

In this case, can I make manual payment using online banking in my self-serve account for this month’s billing amount… and then update (cancel old and add new) my preauthorized payment after I receive the new credit card from bank (said in 10 days)?

How would this one-time manual payment affect my auto-pay discount? Will I be penalized for using manual payment this month?

Thanks again for your help!

Hello ​@aton 

If the preauthorize payment is removed and depending on the bill cycle start date, you might miss 1 month from the discount, however, as soon as the preauthorized is set back up, the discount will start from the next invoice. 

I suggest leaving the Pre-auth card in until you get the new card to update your preauth.

But in the mean time, pay your bill via online banking.

Hopefully since you left the preauth the discount remains.