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I set up yesterday my pre-authorized payment and payed my bill manually. Today I got an email, which states that my bill was declined by my financial institution (BMO). But in the email it doesn't say if my bill or my pre-authorized payment was declined... . In the Koodo app it says my payment was received so there shouldn't be any late payment fees, right? Does anyone had similar problems? 

Thanks for your help

Hi there,

So just to check, in your self serve does it say you owe a balance of $0? As if this is the case then the automated system may have just attempted to take a payment of $0 from your bank, which was rejected as it had no value. If your self serve says $0 then you are all good 🙂

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