I attempted to make payment through self serve as normal. I got an "Unable to Process" error that also said I won't be charged. This happened four times over 24 hours. Now my bank shows it being charged four times but my koodo account says I still owe. I have spent hours on hold just to be transferred around and ultimately disconnected after waiting days for the callback. Does anyone know how I can call the payment department directly? I'm about to lose it.