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Hi, I received the following email:

There are sufficient funds in my account so I’m not sure what the issue is. I have re-entered my bank account details but I want to be sure the bill will actually be paid now. Do I have to manually pay it? And will the payment be declined again? Also I shouldn’t get an NSF charge when I have sufficient funds in my account.

You may want to pay manually this month to avoid any late charges. Wait for the next bill and see whether it would go through.

Hi ​@esthi it seems the payment was rejected due to incorrect information. If you’ve already re-submitted the pre-authorized payment information that should hopefully resolve the issue. We’d recommend making a manual payment for this bill to make sure there are no late fees. 

The $25 NSF fee does apply in this scenario, if it is charged you can contact our Payment team at 1-855-325-6636 to check if it can be waived. 

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