Hi ​@mpjassal 

From what you described, it may be that your Koodo credentials have been compromised. We recommend choosing a unique password (different from other online accounts that you own)

More tips can be found here https://www.koodomobile.com/en/help/digital-safety-and-privacy-tips?srsltid=AfmBOooJByrzoYfs6GtmzV--JPsDiZzWQHOFk1FYa3og89gVlA-KMGBJ

For any privacy concers, please feel free to send an email to privacy@koodomobile.com

Unfortunately, we were unable to locate your account here on community based on your community profile so we can further check.

We have sent you a PM so we can further assist, please check your community inbox when you get the chance. 

I don’t think password is the issue, my password is 19 random characters. Issue is why there is no MFA, if any password get compromised either from my side or koodo data get breached, our accounts opened to entire world without our authorization, that’s the whole point of having MFA in place.

Further to that, can you or someone Official rep here can share the thoughts on rest of the issues ? Since there is payment declined on my account it might hit my credit score negatively.

Payments that are posted after the bill date may afffect the credit score 

Please verify the private message we have sent you (you should be able to see it under your community profile at the top on the right)

Sorry boss, you are not understanding or answering  my concern. My payment was late because account got compromised because lack of Koodo security and koodo failed to capture that.

Now, all the call I made in past year or so, they have log for it, including my personal cell number, home address and all other account details.

Do you have any evidence to support your claim that the lack of MFA was the reason for your account compromise?

Just to be clear, I read your claim that your CC was changed but was it because of Koodo system or was it because of the customer?

Well, I called telus yesterday and from there I was able to get hold of 4 different CSA and all of them has no clue when and why my CC was changed on my profile. I don’t have concrete evidence and it could be either side but how koodo/telus is protecting customer data. Telus has data breach and/or my credentials could be comprised as well, but Q is pretty simple why there is no MFA. As I said before MFA is nowdays pretty common, I wish I know this before I do any business with Koodo and on top there is live customer service. SHAME !!

No one know that part yet, I have asked Koodo CSA to provide me my last 2 months of login IP address and Origin and it was to them was greek. They kept saying I have to call my bank to sort this out but last four digit of CCI saw on my account wasn’t mine so literally  they have no clue of what happens here. After spending few hours with few CSA, finally they said they are passing on my concert to fraud and prevention department and has to wait atleast week before they get me any update.