Hi @DisgruntledCustomerA42 

We have looked into it and we can see that there was a price increase announced on the April bill.

For more info, please download the PDF bill in self serve https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills?srsltid=AfmBOor-PyMBQsB3r-rU9FHM0gnq2QuC0wHz9RDrzMqCbRkjIYtkKofo and check the last page.

While you’re at it I would check to see if there are any better plans you can switch to. You can get way more data and unlimited minutes for that price right now.
https://www.koodomobile.com/en/rate-plans

Ah geez, I guess I forgot to pull out my magnifying glass and read though all 6 pages of my bill that month. That’s certainly something I set aside 20 minutes for every 17th of the month. 

What improvement in service justifies this rate increase, Koodo?

Is it how now in addition to not being able to contact customer service directly, I can’t even request a callback the same day, and have to select from callback times two days later that are totally inconvenient for me, and they’re not even a set time but rather a 1-hour window in which I’m supposed to sit waiting at my phone, just to ask a simple question that I could have asked by email if Koodo deigned to provide an email address to its customers?

Makes ya wonder who’s actually running Koodo