I've thankfully left Koodo's service, and even after paying off my tab in full a month or so prior, Koodo still took a direct debit $257.64 for my final bill, and there's no breakdown or explanation either.
WTH is this and I want my money back ASAP.
Page 1 / 1
Page 3 on The final bill has no mention whatsoever of this amount?
Did you receive a final bill? Can you provide a screenshot? Make sure to remove any personal details, as this is a public forum.
Did you receive a final bill? Can you provide a screenshot? Make sure to remove any personal details, as this is a public forum.
Thank you! I did only when I logged in and I’ll upload a screenshot because I don’t understand why this is happening.
It is possible they may have charged the Tab Bonus balance on this bill. Let me flag a rep to help you out.
It is possible they may have charged the Tab Bonus balance on this bill. Let me flag a rep to help you out.
Oh dear
Thank you for flagging the rep!! I really appreciate it.
Hi
The Tab Bonus is not charged monthly but it does decrease with the Tab. The Bonus will only be charged if you upgrade/cancel before the 24 month Tab period is finished. You can find more information on the Tab Bonus here https://www.koodomobile.com/en/help/Tab-bonus
The charge on your September 7 bill was a manual payoff for the Tab, which is shown on the bill as Tab Payoff - Lump Sum for $160.44.
Reply
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.