We have been severely overcharged for Roaming while in England last month! Why are we being charged roaming fees per day as well as Easy Roam?? $208.00 for 12 days on my husband’s phone , which was barely on; and another $192.00 for mine??!!!
Our bill is $648.00 !! How do I find a phone number to talk to someone??? “Koodo Assist” is not useful !!
Your account probably has the easyroam set automatically, you would have to ring them and ask them to take it off. I found this out the hard way too.
easyroam fee was charged by day at the rate of $16/day, so you if you used roaming, you would be charged.
To make sure you were charged correctly, please check your usage report in your self-serve to see how much Koodo reported that you used. You could also check out this link https://www.koodomobile.com/en/help/set-up-and-tips-for-traveling-with-your-mobile-device
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.