My data was paused at the beginning of Oct, and I was overcharged last month for my phone plan by around $100.
My November bill is now out, and most of the overbilling has been credited, but there are still two issues that I would like fixed:
- I was billed a small amount for data usage when I have never come close to exceeding my data. This is an error.
- My Nov 1 bill shows a late payment fee applied to erroneous charges from last month. I was billed approx. $150 Oct 1 when the bill should have been approx. $55. I was instructed by a Koodo CSR to pay the lower amount rather than the overbilled amount, but the result is that I am now being charged a late payment fee on Koodo’s overbilling.
Neither of these overcharges amount to very much, but they are overcharges based on extremely sloppy and confusing accounting practices. Fix them.