crossed over into mexico 2 weeks back. checked my plan after getting in a while ago and everything seemed good. no overcharges. got our bill today and its 600$. ideas anyone?
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Hi
We have looked into it and we can see there was usage for data, which triggered the daily roaming charges.
For more details, we recommend downloading the PDF bill and checking the usage section in self serve
For more info about how to prevent roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We also recommend checking our travel passes here https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes?srsltid=AfmBOor431dRmPzpjvmsLdSQMJDpCWbr1p5-t-8eax3qH4RLZEhyfSaN if you plan to travel abroad in the future.
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