Did you travel anywhere near US border recently?

If you were residing in Canada, the roaming fee was a could be an accidental error. Let me flag a rep to look into it.

Hi ​@Carewser, please log out of the Community and log back in, using your Self Serve account credentials as shown in the picture below. We will gladly look into the charges for you but we cannot access your account without authentication. 

If you cannot log in you can schedule a call-back through our Koodo Assist or send us a private message on Social Media via Facebook, X/Twitter or Instagram.