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I just freshly ported in two lines using the PROMOWEB120 promo code for each line which gives each line a $10.50 monthly discount for 24 months. 
I just received the first bill and it looks as though only one of the two lines received a $10.00 discount, not even the full $10.50? Maybe the GST is factored in?
I’ve noticed in other posts where folks say you might not get your credit until the second month, I just found it odd one line received  it and the other didn’t. 
Is it possible for sometime to have a look to see what happened?

Cheers!
 

 

Did you use the same email account for 2 lines? And did you enter promo code for each individual order?

Hi there ​@warpdrive 

We verified and it seems like both of the lines has the $10 discount.  The 2’nd line was activated to close to the end of the bill cycle. You would see the credit on both lines starting with the January invoice. 

Yes and yes. 
I received an order confirmation from each separate order confirming the discount on each line / order. 
 


 

 

Hi there ​@warpdrive 

We verified and it seems like both of the lines has the $10 discount.  The 2’nd line was activated to close to the end of the bill cycle. You would see the credit on both lines starting with the January invoice. 

Ok. That gives me peace of mind at least. 
I still had to pay for the upcoming month for both lines and only received the one discount. 
Can I expect one line to show a $10 discount  and the other a $20 on the next bill to make up for it as this one was missed? 
Or will one line get an extra  months discount at the end of the 24 months?
 

From what can be seen it is applied by the duration of the credit, so the next invoice will start with the $10 bill credit for the other number and it will be the first of the 24 months, compared with the other one that already started from the December invoice and has 23 months left. 

From what can be seen it is applied by the duration of the credit, so the next invoice will start with the $10 bill credit for the other number and it will be the first of the 24 months, compared with the other one that already started from the December invoice and has 23 months left. 

Sounds good. Thank you for looking into this for me. Much appreciated. 
Cheers!

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