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My new phone was payed for in dec. but going back in my billing as far s sept. I can’t find any reduction in payment

Hi ​@Barecat 

We have looked into it and we see there was a monthly credit on the other line which ended at the same time as your agreement for the other line that was on tab, this is the reason why the billing amount didn’t change.

If you are looking to upgrade your phone on the line that was on tab, you can check our current deals here https://www.koodomobile.com/en

If you want to stay on a BYOD plan, you can explore the plan options in self serve https://www.koodomobile.com/en/help/changing-your-rate-plan


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