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My phone plan changed on its own

  • 9 April 2024
  • 2 replies
  • 71 views
M

I got a new phone plan with Koodo last December on Black Friday. The monthly service charge was $34/month and in the agreement they sent me, it never said anything about the plan expiring or that there would be a change in the rate.

Today I just got the bill for the upcoming month and I noticed my phone plan was somehow changed to $39/month and they charged me $41.98. I’m confused as to how this happened because I never changed my phone plan?

I changed my phone plan back to the $34 one but yeah I’m just confused :/

2 replies

D
Userlevel 7
Badge +4

Can you login to self serve and check to see if the price of the plan went up or if a credit fell off?

You may need to download a few pdf ebills to compare the change in the plan/credits.

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Flo Koodo
Userlevel 7
Badge +4

Hi @mintchoco 

We have checked and we can see that a price increase has been announced on the March bill  (page 5), feel free to download the PDF bill for more details https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills

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