I spoke to a customer service agent 2 weeks ago about an incorrect roaming charge applied to my account (I never left the county). They said a credit will be applied and would be reflected on my next bill. It was not. I want this fixed but also, a better way to get customer service. I have spent an hour trying to get a hold of a live person. Instead, I get stuck in a circular non productive loop with the automated processes in place. This maybe the last straw which will result in me switching service providers to a more responsive carrier.
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Hi there
We verified the account and confirmed that the credit was applied when you spoke with the agent. It affected your previous invoice and that’s why the payment was less than what the normal invoice was.
You can verify the credit on the 2’nd page on the latest invoice, October, when downloaded as PDF.
Koodo rep hung up on me instead of putting me on hold
Hi
We might be able to help here on community, please start a new thread and if you wish to provide more details, we can look into it further. Please do not post any personal info since this is a public forum.
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