Koodo Community

my bill is negative

  • 9 February 2024
  • 1 reply


I canceled my account because I changed my mobile carrier but my phone number is still same.

Then I got negative billing from Koodo. 

I did not set auto payment. So I know I cannot refund through it.

And I moved house but did not change the address before canceling the plan.

So, I think I cannot get the cheque for refund.

What should I do??


1 reply

Userlevel 7
Badge +4

You could ask the person at the previous address to give the cheque to you. If you can't, you would have to contact Koodo directly and ask a rep to assist.