I recommend you enable incognito mode /invisible mode of the web browsers to see if that can help. If it doesn't, you will have to schedule a call back from Koodo and ask a rep to assist. Go here www.koodo.com/chat
 

Tried both. The rep told me there was nothing they could do on their end. I asked for a manager to do a callback, I don’t think they ever did.

That was weird, you already spoke to a manager? What was the purpose of another call back? What was the reason that they gave out when they said the couldn't do it?

The rep said for privacy reasons, he couldn’t access my account to update the address. I asked to speak to a manager and he told me that I had to arrange a callback and the manager would call in 48-72 hours. Still haven’t gotten the call.

Let me flag a rep to see if we have more information

Hi @picpak 

We have just sent you a PM, so we can further look into it.

Please check the inbox on your community profile when you get the chance.