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Dear Koodo,

 

I recently moved three lines from Fido to Koodo through an online sales advisor during the Black Friday promotion for the $29/20GB plan. Upon activating the lines, I immediately set up the $5 prepayment discount for each line.

 

However, when I reviewed my invoice, I noticed the $5 discount per line was not applied. I contacted the online sales advisor, who assured me the issue would be resolved once the first prepayment was processed. Unfortunately, after reviewing my account today, the $5 discounts still have not been applied to any of the lines.

 

I am extremely disappointed with this experience as I trusted Koodo and the advisor’s assurance. If this issue is not resolved promptly, I will consider returning to Fido, which has already reached out with a retention offer.

 

Please provide an explanation and resolve this issue immediately.

 

Thank you,

 

 

 

 

Can you provide a screenshot of your account showing that the payment method is confirmed? Make sure to remove any personal details, as this is a public forum.

Take a look screenshots attached including the invoice. O am very disappointed. Also I saw other two post with people that experienced the same situation like me

 

Can you provide a screenshot of the bill with a detailed list of charges?

Here the info requested including the pre-authorized payment to my card 

 

Let me flag a rep to help you out.

Thanks 😊 

Hi there ​@balitad 

We masked certain pictures for security and privacy reasons. 

 

We verified the account and found that the payment method was set the next day after the 1’st invoice was released. We already confirmed that the discount is active and will start with your next invoice, January. 

The point is that is a trick from you side. You must include the prepayment on the first day or mention during the call as your service advisors promised. When I made the contract was a during Black Friday and I received the sim days after. If this happen on my next bill I will be back with Fido. 

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