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Hello, I took advantage of the Black Friday Special for a free Samsung S24 FE phone which included 70 gb data plan for $45/mth less $5 if with autopay.  I was already utilizing the autopay option at the time I took the promotion so I didn’t understand why I didn’t get the $5 discount and was still billed $45.  Can you please investigate correct my billing going forward and credit back any portion of my missed discount?  Thanks

Hi ​@H2Oue the discount was applied. You can download your bills as PDFs for a full breakdown, here is a guide https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills 

The discount appears as Pre-Authorized Payments Discount -$5.00

The bill following your plan change had some partial charges of $3.67 due to proration so it was higher than a regular bill, more on that here https://www.koodomobile.com/en/help/why-your-koodo-bill-may-be-higher-than-you-expected

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