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Question

meed bill corrected

  • 2 April 2024
  • 2 replies
  • 25 views

I flew to Australia via Los Angeles. On the layover, I used Wi-Fi but nothing else. Bill shows $10 roaming charge. How do I get this reversed!


2 replies

Userlevel 7
Badge +4

I flew to Australia via Los Angeles. On the layover, I used Wi-Fi but nothing else. Bill shows $10 roaming charge. How do I get this reversed!

Did you turn off airplane mode while you were abroad? Can you provide a screenshot of your bill? Make sure to remove any personal details, as this is a public forum.

Userlevel 7
Badge +4

Hi @Brett H 

We do see that there is data usage that triggered the charge, for more details, please check the usage section in self serve.

Also, feel free to check this article for more info about how to prevent unwanted roaming charges when roaming 

 

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