Hi ​@maychercn 

We could not identify an account based on the log in method you used here. You can log out of the Community and when you log in, use the Self Serve option, as shown in the picture below and we would gladly look into that for you: 

Let us know when it is completed. 

Thank you for your reply, I tried to login with my self service,  but it said my user name or my password incorrect.  How can I do next please?

Have you already tried to reset your password in the log in page? If not yet, here is a guide to that https://www.koodomobile.com/en/help/forgot-your-password

I can login my self service, but with the same user name and password, I can not login the koodo community. 

I did change the password and login with the self service button as you mention, thank you, please let me know if there is any problem with my bill. Thank you.

Thank you for signing in! I was able to check your account, the original order failed and had to be reactivated. With the new order, the $0 1000 minute Long Distance add-on was mistakenly not activated, our apologies for that.  

I’ve now added the add-on to your account, you will be able to confirm in your Self Serve. Please restart your phone when you get the chance to make sure it comes into effect.

I’ve also added a credit for the $55.80 + tax charge and an upcoming credit for your February bill as you had a $10.80 charge pending. You’ll be able to confirm the credit in your online account and the pending credit on your February bill. 

I got it,  thank you for your help. Have a good night.