It’s the fourth day in a row that I’ve been trying to cancel my plan, but no one calls me back or helps me cancel it. I’ve had to complain several times, and all I want is to cancel it because I’m going back to Brazil and won’t be using it. Unfortunately, I don’t know what else to do and need help. When I signed up for the plan, everything was done at lightning speed, but now I can’t cancel it, and it’s been a while. Please cancel my plan.
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This FAQ tells you about cancelling and what you are responsible for, but in the last item, it says if you cannot contact them, use Facebook. I think the link is at the very bottom of this page.
Things to know about cancelling your Koodo services | Koodo Mobile
Did you schedule a callback through Koodo Assist and speak with a rep to cancel your account? https://Koo.do/Chat
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