Hi ​@Dalyweissig, if you’re still being charged then the service may not be cancelled. Is this for a prepaid or postpaid account? 

I'm not sure, which it is. I could give you the account number and more details if you would please message me directly.

Email: ***@gmail.com

We’ve edited your post, please don’t share personal information as this is a public forum. If you’d like us to look into it please log out then log back in using your Self Serve credentials as shown below so we can access your account and check. Let us know when it’s done, thank you!

I am not able to log in because the service has been cancelled a while ago.

I have also filed a complaint, but have not received a reply.

Please arrange for a call to me or email to me directly so this can finally be resolved.

Thanks

​@Dalyweissig If you would like to contact us you can schedule a call-back through our Koodo Assist or send us a private message on Social Media via Facebook, X/Twitter or Instagram.

As I mentioned in a previous post, I went to the online chatbox. In facr, I tried many times and each time I went to schedule a callback, they said they were too busy. Please, I am on the virge of filing a complait with the police. I don't have time for this nonsense. Please get someone to call me so we can quickly resolve it

How did you cancel with Koodo? Did you ever have any email confirmation of the cancellation?

As your account was already cancelled a while back, the dispute must be done via a scheduled call back or chatting with them via Facebook messaging.

We switched from Koodo to Freedom. And at the Koodo store, they told us that Freedom would deactivate our account with Koodo and thereafter, we would not br charged.

I cannot see a confirmation email of the cancellation. However, we do have a text message from Koodo about transferring the phone number to another service provider. A picture is attached.

We have a facebook only for our business. I dont know how to use it, Im a bit old school. And as I mentioned, I tried several times already eitht he chatbox.

So I saw the cancellation date is Oct 05? If so, you should still have access to self-serve and download the PDF bill to see the detail of the fee. Check the page 3 and 4 of the PDF, they should tell you what is going on.

As well, after cancellation, Koodo would send another bill (final bill) on the next billing date. Have you checked to see if that bill was fully paid?