Koodo charged me $13 for additional 100MB of data usage but Shock-Free® Data is always on that it should prevent me to unpause the data after 100% of data usage. The Koodo’s system also sent me strange message about “100MB” instead of “20480MB”. Please find the following billing statement and attached message for your reference. Could you please check it for me?
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Bill Overview
Oct 25 - Nov 24
Balance forward
$0.00
Previous month's balance
$43.68
Payment (Oct 11)
-$43.68
Monthly charges
$39.00
$39 20GB UL Can Min SFD (4G Speed)
$39.00
$0 1000min International LD Add-on (CHN, HK, IND, UK, BD, MEX)
$0.00
$0 Call Control
$0.00
$0 Unlimited International SMS and MMS
$0.00
Outbound Calling Name Display
$0.00
Additional charges & credits
$13.00
Usage
Data
$13.00
Subtotal
$52.00
PST
$3.64
GST / HST
$2.60
Total Due
$58.2
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