I was told, considering my phone was stolen, that I wouldn't have to worry about connection fees nor a phone swap fee, yet it's on my bill. Is it typical of Koodo to lie to their customers?
Page 1 / 1
Hi there
We verified the account and found that the activation was done close to the bill cycle change and the credit for the connection fee usually takes 1-2 bill cycles to show up. We can confirm that the adjustment is pending to be applied starting with your next invoice.
Reply
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.