Hi I am new in Koodo since 1 month ago. I have 3 lines. I noticed in one of them the last bill had a extra charge or sms. That line is used by my daughter. Is a US number. She told me she didn't do that. Is misterious because was made in a specific day and specific time. See attached image. Is the a way to claim it? I have the $29 x 20GB plan of Black Friday and as I know include free international sms.
Also is there a way to block send international sms?
Regards,
These are noted as roaming text messages. Do you live near the border?
DId your daughter venture to the US that day?
I had this on my last bill too, but trying to reach anyone at Koodo to find out wth is impossible. I was not near the border at all.
This month is even worse, over $35 in these stupid charges.
Were your extra charges for roaming texts as well?
I recommend you download your detailed PDF ebills to see what the exact charges are called
These are noted as roaming text messages. Do you live near the border?
DId your daughter venture to the US that day?
NO
I had this on my last bill too, but trying to reach anyone at Koodo to find out wth is impossible. I was not near the border at all.
I decided activated the International Message perk and avoid those charges
I had it activated, but there was an issue and it was still charging. It is now fixed.
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