Hello. I was charged easy roam all the while being on Vancouver Island. This charge was 3:20pm October 15th while I was in Victoria BC Canada. Can you kindly reverse this charge please? Thank you. Please note, this is the second time (October 30th) I have sent this message and as my bill is due today, I would like a response before I pay. Thank you and I hope all is in order.
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Hi
We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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