What triggered your Easy Roaming charges?

You login to your self serve and check this.  I recommend following the steps in this article.  I have a video made if you want video instructions.  Just let me know

I have already reviewed the usage logs and it is matching for Nov 5 not for nov 3 and Nov 4. Easy roaming was triggered erroneous for 3 and 4.

Are you saying there was zero usage (texts send, any talk, and any data) used for Nov. 3 and 4?

Are you checking your personal usage on your phone or are you checking the usage logs on Koodo’s self serve site?  Koodo would not be charging for easy roaming if there wasnt roaming usages at least noted in self serve

If so, are you sure the extra charges are for easy roam?

Hi ​@Panneer, the charges on November 3 and 4 were triggered by data usage and are valid. You can check the usage in your Self Serve as well. 

If you would like to dispute the charges further you can schedule a call-back through our Koodo Assist or send us a private message on Social Media via Facebook, X/Twitter or Instagram.

For more information on how to prevent roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

Thanks ​@Dennis  and ​@Georgia Koodo , I missed the data portion but I have turned off the data roaming in my mobile. I will reach out if i find something.