Hello,
I was charged for a roaming as I never used it. You said there were were two phone calls, one on Sep 27th and one on Oct 4th that triggered the Easy Roam, as can be seen on page 5/6 of the bill, but I never called with my phone. There was a call but I did not response to it.
So, could you cancel this charge, please?
Thank you,
Lova
So although easy roam shows on the calling category, that’s just how it displays on the bill. It could’ve been triggered by texts or data usage as well. Can you confirm if you did/did not send any texts or have your data turned on?
Hi there
We verified the days with the charge and they were activated by the following:
September 27 - checking the voicemail while roaming. You will find it noted as: “ MSG RTRVL TM “
October 4 - up to 1 minute incoming phone call.
We will include a help page with more details about how roaming is charged:
If you want to further investigate the days, feel free to schedule a call-back through our Koodo Assist or send us a private message over Social Media (Facebook, X(Twitter) or Instagram).
I can confirm you that I never used texts nor data.
Could you cancel this charge, please?
There was an incoming call but I didn’t respond to it.
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