My most recent bill has a US roaming charge of $14 on June 28. I visited Niagara Falls Canada for the day and did not leave Canada. Please correct this error.
thanks
incorrect roaming charge
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Hi there,
If a mobile master sees your post, they can flag a rep who would look into the charge and they will respond here. To prevent this from possibly happening in the future, check out the tips in this article, especially under turning off roaming and manually setting Koodo for your network. 🙂👍
I have flagged a rep to help you out.
Userlevel 7
+4
Hi
We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
For more info about how to prevent accidental roaming charges, please check out the article provided by Oliver above.
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