Hi there,
On my next bill due for February 11th I was charged for two days of “easy roam” in the US even though I di did not use easy roam or any data in the US.
Can someone please resolve this charge on my next bill?
Thank you so much!
Page 1 / 1
Hi there
We verified the days with the fee and found that Easy Roam was triggered by answered incoming calls in each of the days while Roaming. You can verify the usage on the 5’th page of the invoice when downloaded as PDF.
We will include a help page with details on how roaming is charged:
From what can be verified, the charges are valid. If you want to further investigate, feel free to schedule a call-back through our Koodo Assist or send us a private message over Social media through the links at the bottom right of this page.
Reply
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.