I was charged $13 last month out of nowhere. My plan was 30gb per month and haven’t even gone over 14gb.
I was charged $13 last month out of nowhere. My plan was 30gb per month and haven’t even gone over 14gb.
It is possible you made a recent change to your plan and the data was prorated. Let me flag a rep to help you out.
Hi there
We verified the day with the charge and the charge was triggered in the first day of the bill cycle and was triggered by a rate plan change. It rarely happens, and it is recommended to reboot the device after a rate plan change.
A credit was applied for the fee and it will update within 3-5 minutes in the Self Serve account.
Thank you!
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