Hello, I was told to message here to get my account reviewed. Please remove the roaming charges for September and October on my bills - I was in Canada the whole time. I do my best to use airplane mode when I go near the ocean as it seems to get the US vibes haha.
Many thanks,
Nancy Prevost-Maurice
I’ll flag a rep since you were in Canada.
Hello
Sometimes the device is going to catch the network on the other side.
It's a world-wide situation, since the device settings are set to automatically search for the strongest signal.
You can change that in the settings of the device and set it to Manual Network Selection, after it's done searching, you select Koodo and it stays connected to Koodo, even near the border.
I would also advise to keep Data Roaming off while in Canada. This will avoid any accidental charges. We have a great help page here: https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
We verified the day with the charge and confirmed accidental roaming. A $14 credit was applied for the fee and will update within 3-5 minutes in the Self Serve account.
The charge on the September invoice was already addressed in your previous post on September 13.
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