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Recently traveled to Maui.  Prior to travel I had visited a Koodo kiosk to put my phone on the correct settings so that I wouldn’t incur roaming charges.  Yet, I just got my bill and you’ve charged me for 2 days!

I did everything I could to ensure that I wouldn’t get charged and it happened anyway.  Very frustrating!

I used my phone extensively for work while I was away and used What’s App for calling.  I don’t understand why I got charged by I would like it reversed.  

I’ll pay may correct bill less these charges and would appreciate a credit at your earliest convenience.

Kind regards,

CCBC

 

Hi ​@CCBC 

We have looked into it and we see there were some calls that triggered the roaming charges, for more info, we recommend checking the PDF bill in self serve https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills?srsltid=AfmBOoqCBpTy_QWfeJbkDDBh5pawQF8TtMxP0kec-ExK1-ouM_cwuiVW

For more info about how to prevent roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296

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